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FTA - Start a Job

Find out the steps involved in starting work on the Field Team App.

Written by Kelly Devloo

Updated at March 12th, 2025

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Table of Contents

Pre-Arrival: En Route Arrival: Start Work

Learn how to start a selected job from the Field Team App.

 

Pre-Arrival: En Route


When you are about to depart for a job, click on En Route on the bottom quick action from the job page.

This alerts the service team as well as the client that you are on your way.


Confirm your status as 'En Route' and edit the number of minutes you need to arrive on site if necessary.

 

The time initially displayed is automatically calculated based on your location and the jobs location.

 

 

 

Arrival: Start Work


When you arrive at site, tap the Start button on the bottom quick action menu from the job page.

The client will be notified that the job is now In Progress.

For the purpose of clear communication, it is important that the Start button is pushed at the actual time of site arrival. Additionally if you have “Is clocked time available?” toggled on from the tech web portal, the system will automatically help populate your job report with the appropriate labour value.

 

 

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